Legal
Site owner:
The Cruise Company Limited
Contact:
4/433 Dominion Road, Mt Eden, Auckland, NEW ZEALAND
Site information disclaimer
Cruise Company may change information displayed on this site at any time and information is not guaranteed to be correct in case of accidental changes. Pricing is in NZD where not stated otherwise.
Amendments, cancellations and refunds policy
Cruise Company is the agent for and not the provider of the services and products (“services”) supplied by airlines, tour operators, hoteliers, car rental providers and other services (“Service Providers”).
a. Amendments and cancellations
If for any reason, even if this is beyond your control, travel arrangements are cancelled, the following applies: Where refunds are provided in full by our Service Provider(s), we will pay you in full excluding any commissions paid to us by our suppliers for our services provided and any additional or cancellation fees which may be charged. Changes to your booking may attract charges for the extra work and time required. These charges are in addition to any charges for amendments that may be charged by suppliers: the amount of each supplier’s cancellation or amendment fee is beyond Cruise Company control and payment is solely your responsibility. These cancellation fees are in addition to any cancellation charges that may be charged by Service Providers holding reservations/bookings. For cancellations prior to full payment, non-refundable deposits will be forfeited.
We recommend travel insurance to cover any unforeseen circumstances, which may cover re-imbursement of any fees incurred.
b. Refunds
If through choice or circumstances you do not avail yourself of any part of the arranged travel services or activities, you may be entitled to a refund, depending upon the refund policies and conditions stated by the Service Provider(s). To enable Cruise Company to assist you with seeking a refund, you must apply for refunds within ten days of completion of your travel arrangements where possible, provide the original unused tickets or vouchers or, where possible, have written confirmation from the service provider(s) that the service was not availed and a refund is due. Cruise Company may charge a fee for obtaining a refund on your behalf. In addition, we may exclude any commissions paid to us by our suppliers for our services provided and any additional fees relating to your booking.
Privacy Policy
Effective Date: 22 January 2025
Introduction
At Cruise Company, we value your privacy and are committed to protecting your personal information in compliance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and identification details (e.g., passport information).
- Financial Information: Payment details such as credit/debit card information for booking purposes.
- Travel Preferences and Details: Information about your travel plans, preferences, and special requirements (e.g., dietary, medical, or accessibility needs).
- Communications: Any correspondence you have with us, including emails, phone calls, or messages.
- Website Usage Information: Data collected through cookies and analytics tools when you visit our website.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage travel-related services and bookings.
- To communicate with you about your bookings, inquiries, or updates.
- To comply with legal obligations, such as processing visa applications.
- To improve our services, website, and customer experience.
- To send promotional materials or updates (with your consent).
3. Disclosure of Your Information
We may share your personal information with:
- Travel Service Providers: Cruise lines, airlines, hotels, tour operators, and other entities involved in fulfilling your travel arrangements.
- Third-Party Providers: Payment processors, IT support, and marketing services.
- Legal and Regulatory Authorities: When required by law or to protect our legal rights.
We ensure that any third parties with whom we share your information comply with strict privacy and security standards.
4. Storage and Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage systems, encrypted communications, and regular security reviews.
Your personal information will only be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Withdraw consent for certain types of data processing.
- Complain to the Office of the Privacy Commissioner if you believe your rights have been breached.
6. Cookies and Website Analytics
Our website uses cookies and analytics tools to enhance user experience and monitor site performance. You can control your cookie preferences through your browser settings.
7. Cross-Border Transfers
As part of providing travel services, your personal information may be transferred to overseas entities (e.g., cruise lines, airlines, hotels). We ensure that such transfers comply with applicable data protection laws.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Cruise Company
4/433 Dominion Road, Mt Eden, Auckland, 1024
Email: info@cruisecompany.co.nz
Phone: +64 9 630 4931
Acknowledgment
By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy.